Order | S B Needlework

How to order

Address 4 Sandy Lane, South Wootton, Kings Lynn, Norfolk, PE30 3NX

Telephone 01553 340137

Order forms

We would normally recommend that you call or email us before placing an order for the first time. Once we have discussed your requirements, or if you have used our services in the past, we would ask that you print and complete an order form setting out exactly what work you want us to complete (or provide the same information in a covering letter).

Sending us your work

We would recommend that you send your needlework, together with your completed form and any other items, by Royal Mail Special or Signed For postage services. We cannot accept any responsibility for items that go missing on their way to us.

Payment

We will not begin work until we have received full payment from you.

BACS is our preferred payment method:

Account name Sara Barns

Bank Nationwide Private Account
Account no 28230962

Sort code 07-01-16

Cheques are also accepted: please make payable to “Sara Barns”.

Shipping and delivery

Please note that all prices listed below are for postage within mainland UK. If you require delivery outside of mainland UK please contact us for a price.

Returning

If you send us an item for a quote and then decide not to proceed we will return your item by Royal Mail Signed For. We charge a fixed price of £5 for the majority of items though this may have to be increased for very heavy items. We require that £5 be paid (by BACS or cheque) when the item is sent: this will either be used to cover return costs or will be credited against the total cost if you decide to proceed.

Finished pieces

We have three price brackets depending on what we are sending:

£8.00: small items such as glasses cases, book marks, pin cushions and scissor keeps
£10.50: medium sized items such as cushions (up to four in one parcel), stockings, bell pulls and small kneelers
£15.50: large items such as stools, rugs, framed pieces, large kneelers, wall hangings and more than four cushions

We use Royal Mail Signed For for the majority of smaller items. For medium and larger items we use a carrier service who will usually deliver within 3 working days after sending. Please note that a signature will be required for all items - feel free to provide an alternative address if necessary or let us know if you have any special requirements.

It is extremely rare for an item to be damaged in transit but in the event that this happens please rest assured that our insurance will cover the repair costs.